FAQ
Orders & shipping
Where do you ship?
We currently ship within the United States only.
How much is shipping?
Shipping is free on every order. There's no minimum spend.
When will my order be dispatched?
Orders are processed and dispatched within 1 business day (Monday to Friday, excluding public holidays).
How long does delivery take?
Standard delivery takes 5 to 7 business days (Monday to Friday) from dispatch. Delivery times are estimates and can occasionally be affected by carrier delays or busy seasons.
How do I track my order?
We email you a tracking number as soon as your order ships. See Track your order for help.
Can I change my shipping address?
Contact us straight away at support@ashandpurl.com with your order number. Once an order has entered processing or been dispatched, we can't change the address.
Returns & refunds
What is your return policy?
You have 30 days from the date of delivery to return an eligible item. Items must be unworn, unwashed and in new condition with all original tags attached.
Who pays for return shipping?
For change-of-mind returns, return shipping is paid by the customer. If an item arrives faulty, damaged or incorrect, we cover the cost of return shipping.
How long do refunds take?
Once your return is received and inspected, approved refunds are issued to your original payment method within 5 business days. Your bank may take extra time to post it.
Do you offer exchanges?
We don't offer direct exchanges. Return the original item for a refund and place a new order for the size or colour you'd prefer.
Which items can't be returned?
Items marked Final Sale and gift cards, unless they arrive faulty or damaged.
Read the full Refund Policy.
Payment
How can I pay?
We accept the payment methods shown at checkout. See our Payment Policy for details.
Contact
How do I contact you?
Email support@ashandpurl.com or use our contact page. Our customer service is available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, and we reply within 24 hours on business days.